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Client Support Representative

RubensteinTech team members share a passion for technology and design; it's at the core of everything we do. We blend this passion with solid engineering methodologies to build truly empowering user experiences for our clients and design partners.

Our body of work includes the following websites, to name a few, each featuring complex, JavaScript­-powered interfaces built from the ground up: NIZUC, Bryan Cave, Wolf-Gordon.

We are looking for a Client Support Representative to join our Client Experience Team and continue our tradition of Attentive Support to our growing client base. The ideal candidate will be detail-oriented, possess superior writing skills, and be comfortable communicating with clients via email throughout the day. Some client communication via phone may also be required.

Candidates should have a firm understanding of both website and content management concepts.

You are patient, detail-­oriented, and will ensure that each client is a raving fan of RubensteinTech. You know the right questions to ask and see beyond a specific request, understanding how the task at hand relates to the larger goals of our clients. You have excellent verbal and written communication skills, and will work alongside our engineering teams to deliver exceptional software.

Required Skills and Experience:

  • The ability to work on a small team, communicate effectively, and a passion for technology and design
  • Experience in tech support, or as a client support representative
  • Excellent verbal and written communication skills
  • Experience with a bug/issue management system
  • Ability to multitask/handle multiple projects simultaneously
  • Experience working with web applications and/or CMS systems
  • Bachelor's degree

Employment at RubensteinTech includes world-class benefits and many of the perks and privileges of working for a small, profitable tech firm, including daily catered lunch, health/dental/vision insurance, a retirement plan with company match, top notch hardware, three weeks of vacation, and many variations and quantities of caffeine. We have been in business for more than 15 years, have a solid track record of delivering professional software solutions for the web and mobile devices, and aren't dependent on our "next round of funding" to ensure you get paid next week. We're a highly focused team and you will have a major role in daily decision-making and our future success. Detail-oriented candidates will mention "coffee" in their application.

Please note that this is not a remote position. Candidates should have access to transportation to the RubensteinTech office located in downtown Manhattan, and should be eligible to work without sponsorship. This position does not provide relocation assistance.
 

About Rubenstein Technology Group
For more than 15 years, Rubenstein Technology Group has developed empowering user experiences for the Web and mobile devices, alongside leading graphic design and creative agencies. We do so most often via our RubyApps software, a sophisticated, next-generation open data and content management platform that we integrate and customize for each client. We provide large-scale web and mobile software development, most often powered by RubyLaw and RubyContent, our web-based content management software. Our design partners include some of the most recognized designers in the industry, and our clients range from International corporations to non-profits to leading law firms.

RubensteinTech is an equal employment opportunity employer.

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